Business case | Last-mile delivery

Omnichannel for health business

#Last Mile Delivery
#Urban Logistics

The client

Our customer

Our customer is a French pharmaceutical group, created in 1962 by a pharmacist from Castre.

The group is particularly active in the fields of health and beauty to improve access to quality healthcare and medicines for populations in the least developed countries and for populations in exceptional situations of serious crisis.

Context

Our customer had a partnership with a Russian 3PL.
Service level was lower than Pierre Fabre expectation and didn`t allow to launch B2C channel.
FM proposed an overall omnichannel solution including B2B and B2C flows

Range of product

Cosmetics for Kids, Body, Face, Hair, Sun protection

Our contribution

#Transport
#Last Mile Delivery
#Urban Logistics

B2B deliveries in specialized transport (isotherm / refrigerator)

Pharmacy 50%
Retail 15%
Beauty salons 15%
Regional distributors 10%

B2C channel with tailored solutions & dedicated team

Call center
DPD
Cash on delivery

See all our solutions

Agility to handle business demands :

A single channel instead of several with different courier services (IT resources + time)
Flexible shipment schedule and prices
Wide range of price for volumetric weight
One store for B2B & B2C channels to increase service level